How Pellucida collects, uses, shares, and protects information.
2026/06/25
This Privacy Policy explains how Pellucida collects, uses, shares, and protects information when you use our website, Studio, AI video generation tools, account features, payment flows, and related services (the "Service").
By using the Service, you acknowledge that your information will be handled as described in this Privacy Policy.
We may collect the following categories of information.
This may include your name, email address, authentication provider information, account settings, language preference, profile details, and security-related records.
Payments are processed by Stripe or another payment provider. We may receive payment status, plan, subscription, invoice, transaction, tax, billing address, and limited payment metadata. We do not store full payment card numbers.
When you use Studio, we may process prompts, creative briefs, scripts, uploaded reference images, product screenshots, generated first frames, storyboards, segment prompts, video clips, voiceover text, audio, subtitles, final MP4 files, and project metadata.
We may collect log data, IP address, browser type, device information, pages visited, referral URLs, session events, generation status, credit usage, errors, and performance data.
If you contact support, submit a form, subscribe to updates, or respond to emails, we may collect your message, email address, and related communication records.
We use cookies and similar technologies for authentication, security, preferences, analytics, performance, payment flows, and support features. See our Cookie Policy for more detail.
We use information to:
Pellucida may send User Content and generation metadata to AI, infrastructure, storage, and composition providers so that the Service can generate images, video segments, narration, subtitles, and MP4 exports.
Do not upload highly sensitive personal information, confidential business information, biometric identifiers, private images of people, regulated health information, financial account data, or content you are not authorized to process.
You are responsible for confirming that you have rights and permissions to upload reference images and other source materials.
We may share information with:
We do not sell personal information for money. We do not knowingly share personal information for cross-context behavioral advertising unless we provide any legally required notice and choice.
We retain information for as long as needed to provide the Service, maintain accounts, support billing and tax records, resolve disputes, enforce terms, improve safety, and comply with legal obligations.
Generated assets and project records may be deleted, expired, or unavailable after a period of time depending on storage, plan, account status, or operational needs. You should download Outputs you want to keep.
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No online service can guarantee absolute security. You are responsible for keeping your login credentials secure and for promptly notifying us of suspected unauthorized access.
Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, objection, or information about how we process your personal information.
You can contact us to make a privacy request. We may need to verify your identity before responding. Some information may be retained where required for security, legal, billing, tax, fraud prevention, or legitimate business purposes.
You can unsubscribe from marketing emails using the unsubscribe link in the email or by contacting us. Transactional and service emails may still be sent when necessary.
If the California Consumer Privacy Act or similar laws apply, this section describes our notice at collection.
We may collect identifiers, commercial information, internet or network activity, user-generated content, payment-related metadata, approximate location derived from IP address, and inferences related to product usage. We use these categories for the purposes described in this Privacy Policy.
We do not knowingly sell personal information. You may have rights to know, delete, correct, opt out of certain sharing, limit certain uses of sensitive personal information, and not be discriminated against for exercising privacy rights.
The Service may be operated from or use providers located in the United States and other countries. Your information may be transferred to, stored in, or processed in countries that may have different data protection laws from your location.
The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can take appropriate action.
We may update this Privacy Policy from time to time. If changes are material, we will take reasonable steps to notify users, such as posting the updated policy or sending an account notice. The "date" above indicates the latest update.
For privacy questions or requests, contact davie@daviechen.com.