Question 1

How are credits calculated?

Accepted Answer

Timeline video rendering is estimated at 10 credits per generated second. A 15-second video costs 150 credits and a full minute costs 600 credits.

Question 2

Can I review an SOP video before spending render credits?

Accepted Answer

Yes. Pellucida creates the first frame and storyboard first, then lets you edit segment prompts and voiceover before starting video rendering.

Question 3

Do annual plans still provide monthly credits?

Accepted Answer

Yes. Annual plans keep the same monthly credit allowance as their monthly equivalents. The app uses a monthly distribution job for annual-plan credits.

Question 4

Can I use my own reference images?

Accepted Answer

Yes. You can upload up to 6 JPG, PNG, or WebP reference images when creating a timeline project.

Question 5

Does Pellucida support voiceover and subtitles?

Accepted Answer

Yes. Voiceover is generated with AI when enabled, and subtitle text can be composed into the final MP4 workflow.

Question 6

Can I use the videos commercially?

Accepted Answer

Yes. Videos generated on a paid plan are yours to use commercially — in training portals, on your website, or in client deliverables.

Question 7

What happens if a generation fails?

Accepted Answer

Credits for a failed video generation attempt are refunded automatically, and you can retry from the same storyboard without re-planning.

Question 8

Can I cancel my subscription anytime?

Accepted Answer

Yes. You can cancel from the customer portal at any time; your plan stays active until the end of the current billing period.

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Questions before generating your first SOP training video

Lite

Starter

Growth

Scale

Questions before generating your first SOP training video